Returns & Exchanges

At MAISON NOUR, we offer exchanges or store credit only. Refunds are not available.

Notify us within 24 hours of receiving your order to request an exchange/store credit.

How to Submit a Request

Contact us via:

Eligible Exchanges

Exchange for:

- A different size/color

- A different product

Exchange Process

1. Contact us with your Order ID and new item request.

2. If approved, we will arrange to pick up the original item and deliver the new one.

3. Return shipping fees apply (based on courier rates).

Store Credit Process

1. Store credit is issued after we receive and inspect the return.

2. Credit will be sent to you within 5 working days.

Request Window

Request store credit or exchange within 24 hours of delivery.

How to Submit a Request

Instagram DM @maisonourparis

Shipping Responsibility

Customers are responsible for:

- Return shipping fees

- Handling/customs duties (if applicable)

Return Shipping Deadline

Ship the item to us within 5 days of approval. Late returns will be refused.

How to Return

1. Contact us with your Order ID.

2. Pack the item securely, after receiving return confirmation from Maison Nour

3. Ship the item to:

Maison Nour – Returns Department

Downtown Beirut, Lebanon

Return Conditions

- Items must be unworn, tagged, and in original condition.

- Maison Nour is not responsible for lost or damaged return parcels.

- Parcels missing customer details (Order ID, RMA number, etc.) will be refused.

Notify us within 3 days of delivery if you receive a faulty or damaged item.

- Order ID

- Clear photo of the issue

If approved, we will gladly arrange an exchange for the faulty product.